1. HOW DO CANCELLATIONS WORK IF WE WANT TO POSTPONE WITH NO NEW DATE?

We can cancel your order and put it into sleep mode which means you will have an order with us but it is waiting for a confirmed date. Once you have a date, let us know your job number and we can reopen the order to a live invoice with a new date.

2. WHAT DOES YOUR INVENTORY LOOK LIKE FOR THAT MONTH?

We understand that you want to see if your items are available for you before you decide on a new date but unfortunately we need a confirmed new date to check our inventory. We don’t have the ability to view the whole month.

3. ARE MY RENTALS AVAILABLE FOR THE NEW DATE?

We have a limited number of all of our items. During busy months our more popular items may already be rented out when you decide to postpone. So, please keep in mind that all of the items on your order may or may not be in stock. We ask that you keep an open mind if substitutions need to be made.

4. WHEN DO I NEED TO CONFIRM MY POSTPONEMENT OR CANCELLATION?

As of now most of our clients for the spring and summer months are postponing to the fall and winter months. Our delivery slots and inventory are going fast due to the added postponement orders on top of our already confirmed orders for those months. We recommend confirming as soon as possible to increase your chances of getting a delivery slot (if desired) and inventory.

5. AS FAR AS OUR CONTRACT AND FINANCIAL OBLIGATIONS ARE CONCERNED, WHAT DOES IT LOOK LIKE TO POSTPONE?

When you postpone your order to a new date, the deposit paid to date becomes non-refundable. Any remaining balance due then is due 10 days prior to your new delivery/self-pickup date.

6. IS THERE A CANCELLATION FEE IF WE CANNOT WORK TOGETHER ANYMORE (WORST CASE SCENARIO)?

Monarch does not believe in cancelation fees but if you participated in a promotional discounted event such as a linen event, chair event or tent event, or a custom order, that is always non-refundable. Based on your contracted notes on your invoice you must decide to cancel your order before the 10 day mark if you wish to at least get a partial refund IF any refunds apply to your case. If you qualify for a refund, due to the high volume of these requests, refunds may take up to 90 days to process once we reopen at full capacity. If you cancel your reservation after the 10 day mark, the amount paid to date is non-refundable but can be an in-store credit for up to one year of the original contracted date (this does not apply to tent orders or items that were specially ordered in for your event).

7. HOW DOES MY TENT CANCELLATION WORK?

All non tent sale reservations will still qualify for a refund if cancelled more than ten days from the delivery date. Any tents reserved during the tent sale will not qualify for a refund but will be allowed to reschedule within 1 year if the event is cancelled due to COVID-19.

8. WHAT ARE YOUR SAFETY REGULATIONS MOVING FORWARD?

SHOWROOM REGULATIONS:

Our new mandatory showroom appointment regulations are shown on our appointment page for your convenience.

OUR DELIVERY REGULATIONS:

For all deliveries moving forward during this pandemic our delivery crew will be subject to a temperature check and symptoms evaluation before being allowed into our warehouse or showroom. All staff will wear masks and gloves on all deliveries and returns. All items will be disinfected before delivery of products as well as disinfected before being stocked back into our inventory to avoid contamination of already clean products. All gloves will be new upon arrival to delivery sites so clean gloves will be handling the recently cleaned products to avoid transfer when our crew unloads your products. We ask that anyone interacting with our delivery crew wear masks or maintain at least a six foot distance from our crew in order to help keep everyone safe.

OUR SELF-PICKUP REGULATIONS:

For all self-pickups all associates assisting in loading and unloading your vehicle will be subject to a temperature check and symptoms evaluation before being allowed into our warehouse or showroom and will all wear masks and gloves. All items will be disinfected before you arrive for your pickup, as well as will be disinfected after you dropoff before being stocked back into our inventory to avoid contamination of already clean products. We ask that all clients remain in their vehicle and call 512-897-7072 when they have arrived for their pickup. Please make sure your vehicle is unlocked and once our crew is finished loading please verify that you received all of the correct items before leaving.

These regulations will be implemented to help stop the spread of COVID-19 so we can all stay safe and healthy during this unknown time.

Please stay home if you are feeling sick in any fashion, including but not limited to: Shortness of breath, fever, sore throat, cough, or have any flu like symptoms.